Best Telemedicine Software for 2018

What is Telemedicine? Basically, this concept refers to the use of telecommunication technology to provide healthcare remotely. This area is among the most rapidly developing with the expansion of the Internet in recent years.

Telemedicine solutions use technology and software similar to those of Telehealth, but the focus isn’t as broad. Telemedicine software is used with the primary purpose of providing clinical care. It usually connects patients with physicians or doctors and is rarely used by government agencies and health system administrations.


The main goal of Telemedicine software solutions is to provide an effective and convenient way to offer health care remotely. It can be hard for some patients to travel to their doctor’s office, either because it is very far away, they are handicapped, or both. This makes getting the necessary treatment a problem.

With the right Telemedicine software, you can diagnose an illness, consult patients about an injury, or write a prescription without actually seeing the patient personally. Many doctors have been performing Tele-medical services for years, since before the term “Telemedicine” existed. Maybe you yourself have done it. Ever had a patient call with an urgent request or question after hours and consulted them on the phone?

Best Telemedicine Software System: Doxy.me

Being HIPAA compliant, Doxy.me is ensures that patient privacy is maintained. Its simple interface makes meetings between doctors and patients very convenient. As a patient, you don’t need to log in or even create an account to meet your doctor. All you need is a single URL to start a call.

Completely Safe And Top-Quality

Identifying information is never recorded, and end-to-end encryption is always used. The software works in all the major browsers without requiring you to download anything. Doxy.me features high quality HD audio and video to guarantee that you have the best possible experience.

Customization

This software lets you customize your waiting room with images, text, and videos for your patients to watch as they wait for you. Moreover, the system automatically keeps track of the date, time, and duration of every session for your convenience. You can see patients from almost anywhere.

Intuitive Design

This telemedicine software is easy for both patients and physicians to use. It incorporates best practices in user-interface design, rendering the user experience intuitive. Little time is wasted on training to get both the doctor and the patient on-board. This makes the system a true solution, not a barrier.

Disadvantages

Some users have complained that they tried different combinations to have the highest speed possible, but the software constantly “freezes up”.

Bottom Line

The company has not changed anything with regard to the quality of the service, so the occasional freeze-ups could be due to a minor glitch. If this happens to you, call the support to get help. Their support is truly outstanding.

Sometimes even things like not having a recent software update installed can cause the performance of the product to worsen. The company offers a satisfaction guarantee and will refund users for any unused time on their yearly plan if it can’t find a solution to the problem.

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Below Is A Table Comparing And Contrasting The Three Most Popular Telemedicine Software Systems:

Overall
4/ 5
4/ 5
4.5/ 5
Ease of Use
4.5/ 5
4/ 5
4.5/ 5
Customer Service
5/ 5
4/ 5
3.5/ 5
Starting price
$29.00/month/user
$249.00/month/user
$25.00/month/user


Deployment


Cloud, SaaS, Web


Cloud, SaaS, Web
Cloud, SaaS, Web
Installed – Mac
Installed – Windows
Mobile – Android Native
Mobile – iOS Native
Support
Online
Online
Online
Appointment Management
No
No
No
E-Prescribing
No
Yes
No
HIPAA Compliant
Yes
Yes
No
Patient Queue Management
No
No
No
Video Conferencing
Yes
No
Yes
Chat / Messaging
Yes
Yes
Yes
Multi-Provider Practice
Yes
No
No

EVisit

EVisit boasts one of the simplest workflows among telemedicine software systems. Patients don’t have to wait, but the benefits do not stop there, nor are they entirely for patients – the software reduces missed appointments by up to 80%, saving a practice thousands of dollars.

All data is secure and 100% HIPAA compliant. Implementing telemedicine isn’t hard at all with their dedicated, well-trained team ensuring that your practice benefits.

Data collection is easy and simple, and the system reduces the burden on your personnel. Your visit notes are imported in the patients’ records, and they enter their own data.The system collects payments on your behalf for all rendered services, from active treatment of a disease to refilling a prescription.

EVisit also provides a detailed medical chart to submit for reimbursement.

Many states now permit reimbursement for telemedicine services, but each visit done via 2-way video has to be documented in order to get reimbursed. This telemedicine software enables healthcare providers to easily record the patient encounter and then submit the information for this purpose. This is why the note import function is so important.

Disadvantages

The sophistication of the technology, training, the equipment, set-up and amount of users required will all have an effect on the price of a telemedicine service. As you can see in the table above, this software is relatively pricey.

Healthcare providers should evaluate their financial means for a telemedicine software and make sure they take into account the amount of training and staff resources they’ll need to integrate the telemedicine software in their practice. Since telemedicine providers offer solutions for everything from one-man or one-woman practices to enormous health systems, there’s always a good fit. Just make sure you find it.

Bottom line

EVisit is a great software system, with their customer service and IT support deserving special recognition. They guide users through setup, are responsive and answer questions quickly, thereby facilitating seamless clinical practice integration. Patients have no problem seeing availability and scheduling appointments.

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Lifesize

This software’s medical video conferencing solutions make it possible for patients and physicians to meet for consultations with top-quality HD video. Doctors are virtually connected with patients, using technology to see an X-ray or even perform a full examination and make a diagnosis in real time from a laptop, PC, tablet or cell phone.

Their video communication solutions connect patients to experts in specialized areas such as neonatology, oncology, psychiatry, and nephrology. This way patients benefit from access to the world’s top diagnosticians and doctors even when their illness makes it impossible for them to travel.

Photo And Video Sharing

As we know, telemedicine solutions are most effective when the doctor can actually see the patient. This software connects physicians and patients via 2-way video. They can also share photos or recorded video. Telemedicine visits truly provide an alternative to in-person visits with this visual data and better communication with the patient.

Medicine is one of the fastest-developing fields, which is why continuing education is of paramount importance to doctors and their staff alike. Lifesize medical video conferencing solutions allow doctors to learn from and collaborate with the best professionals in the world by viewing fast-frame digital visuals and virtually attending live surgeries without wasting time and money on travel. Travelling takes precious, sometimes indispensable time away from patients.

This software also enables video mentoring, making it possible for specialists to teach new methods and techniques for enhanced comfort and achieve better medical results. As a doctor, you can find information on the best practices, new findings and trial drugs and cooperate with colleagues worldwide, as well as discuss prognoses and treatments and share data safely. This is crucial to the continued advancement and success in medicine.

Disadvantages

The way the technology is set up makes it necessary to learn the ropes pretty quickly, which can be problematic for some doctors in rural areas that may not be used to working with such software. There are also the typical difficulties with patients not having an Internet connection or a camera, but this applies to all remote-operation based software systems. Another issue involves the onscreen menus – some users say they are strangely ordered, and troubleshooting can be cumbersome.

Bottom line

We recommend this system. The image and sound are excellent, allowing for pleasant and productive meetings.

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Our Final Say On Best Telemedicine Software Systems

We can’t conclude this review without touching upon the subject of categories of telemedicine. Generally, telemedicine software solutions fall into three different categories: real time, remote patient monitoring, and store-and-forward. Here’s some information about what each of these telemedicine types involve.

Real-Time Telemedicine

This type of telemedicine is different from the others in that it requires the patient and healthcare provider to interact in real time. This can be achieved by means of a chat room, phone call, or online video conference. In every event the patient and clinician are both present and communicating in real time.

Real-time telemedicine may require a patient and his doctor to coordinate schedules, but it is still the most similar to an actual in-person visit. In many cases the physician can use live video, the patient’s history or other visual information provided.

The patient’s comments are used to examine him and provide treatment remotely. Some real-time telemedicine software may also include mobile medical devices to record a patient’s vital signs or other medical information in place of a physical exam.

Recent studies have found that in many cases remote visits using 2-way video are just as effective as personal visits to the doctor’s office. They are more cost-efficient in all cases.

Remote Patient Monitoring

Sometimes referred to as house telemedicine, this type of monitoring lets physicians and other healthcare providers track and examine patients’ health from their home. This is done with a number of medical devices. Patients can use a medical device in their homes to record their vital signs, monitor their glucose levels or simply report how they’re feeling.

This type of telemedicine solution is particularly popular among patients recovering after a hospital stay or such with chronic diseases. Remote patient monitoring lets doctors check in with their patients more frequently, offer patients less risk and greater comfort and catch warning signs of potentially serious problems.

Store-and-forward telemedicine

The last type of telemedicine solution is widely used worldwide. It allows patients or their doctors to send medical data such as videos, photos and vital sign data to another medical provider for diagnosis or consultation. For instance, a primary care provider might notice a lung abnormality on a patient that needs to be diagnosed by a pulmonologist.

The primary care doctor can send a photo of the patient and his electronic record to the pulmonologist securely using store-and-forward telemedicine software. Then, the doctor can get a fast response on how to proceed. This type of telemedicine is an amazingly effective way to make healthcare more efficient, especially in regions where medical specialists are hard to come by.

Important Telemedicine Software Features

Now that we’ve reviewed the main types of telemedicine solutions, a few last words on the different types of features that telemedicine software should have. In case you haven’t settled on one of our top three choices, here are a few more things to look for when assessing any telemedicine software solution.

Safety And Setup

Data security is crucial, especially when it comes to telemedicine software, which is often used to send, save, or share private patient health information. Telemedicine solutions have to be completely secure and HIPAA compliant. Moreover, the setup needs to be as simple as possible.

There are a range of telemedicine software solutions on the market, and many of them require extensive setup and training to become familiar with the program and any accompanying devices and equipment. Some solutions come with mobile medical devices and a dedicated telemedicine station, whereas others may just require a camera and personal computer with a microphone.

The purpose of telemedicine solutions is to make healthcare delivery more effective. Healthcare providers waste a lot of time on calling in prescription orders to pharmacies. That’s why telemedicine software should have an e-prescribe feature. This lets a doctor submit a prescription electronically, without having to call the pharmacy.

Hopefully we’ve made your choice easier!

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