Medical Transcription Software – Top Reviews & Comparisons

medical transcription software

Your practice would benefit greatly with Medical Transcription Software. This type of software is great for saving time and we all know that time is money. Transcription software is meant to help you by transcribing any notes that are taken during patient visits or during a different office visit with a client.

This software will help you have a better relationship with your clients because you can have more of a face to face interaction with them while the software is at work.


This is why you want to find the best medical transcription software for your company. You don’t want to have to worry about whether they are going to do a good job transcribing your notes. Trust is a big part in finding the right one for you.

There are many great companies that offer this type of software but there are also many things that you need to look for in order to pursue the right transcription company. A couple things that you need to look for is the different features that are offered and the customer service.

What Medical Transcription Software is right for you? This depends on your budget, although of course that’s hardly the only factor you should consider. There are a few more important things to look for. Here is some excellent medical transcription software that may suit your company’s needs.


Our Top 3 Picks for Medical Transcription Software

1. eCareNotes Transcription Workflows

This system is used in small, medium and large businesses. It is transcription software to help record your medical records quickly and accurately. It can do many different things. A few things would be tracking jobs, generating reports, making MT payments and much more. Most of the functions that this system has are available to work in automated mode or manual mode. Whichever you would prefer for your company.

eCareNotes has a trial version along with a free version of the software. The free version does not have all of the capabilities of the full version, but if it covers what you need then it would be perfect for you. There are only so many transcriptions it will do for the free version.

There is one downfall to this program, you have to be a quick learner and one who is able to be self taught with the little information that you are provided. The training materials for this program are very slim. At times, they may be a little difficult to understand also.

If you are not a quick learner or can remember things that someone teaches you, I would look into one of the other two types of software. This is a great product but it would not benefit you at all if you couldn’t use it properly and utilize every aspect of the programs.

Computer Software Compatibility

This software is compatible with just about any computer operating system. The operating systems this program works on are Windows, Android, Cloud, and iOS. This eCareNotes does not, however, work on Mac operating systems.

While it doesn’t work for computers that have the Mac operating system, it still is available to access online. This means that anywhere that you have internet and no matter what device you are viewing it on, you will still be able to access your files. You may not be able to edit or add any to them if you are on a Mac computer but you will be able to view them.

Customer Service

They have 24 hour customer service. This makes a great feature because you can always count on help when you need it most. Another awesome thing about their customer service is the fact that you get to talk to a live person. When you call you don’t have to go through all of the automated systems that never understand what you are trying to say anyways.

They don’t only have customer service over the phone; they also have customer service online where you can chat with a live representative. You can also email them if it isn’t super urgent.

The Pros

  • Available in a mobile app
  • It has archiving and retention
  • Customizable Macros
  • This system has audio transmission
  • Audio file management
  • It has voice recognition and voice capture

The Cons

  • Does not work on Mac operating systems.
  • This system has limited training resources. They do offer some, but not many.

Visit eCareNotes

2. SmartMD

Overview

What a product! This product will reduce the cost of transcribing and also the cost of running your practice. Insurance companies are denying many claims to physicians just like you! SmartMD helps with all the paperwork and trains your staff to know how to file the paperwork in order to make the practice more money and also help out with the actual patient interaction.

In many cases, technology has made it harder for doctors to create a relationship with the patient because the face to face interaction is limited. The doctor must document everything on the computer while talking to the patient. However, with SmartMD, this will be eliminated. The system records and transcribes the appointment and what the patients responses are.

This will save a tremendous amount of time at the end of the day also. It will create more time to have face to face interaction with your patients which will create a better relationship with them.

You only pay for the services that you use. This is AWESOME! You don’t have to worry about buying the entire program and then realizing that you are only going to use one or two of the features. There is also no set up fee which is another great feature.

The system will also transcribe any handwritten notes and/or any completed forms done during the work day. This makes the day so much quicker and eliminates any late nights at the office trying to get some last minute paperwork done.

Computer Software Compatibility

SmartMD will work with with Cloud, SaaS, Web. This allows you to share any documents that were written or transcribed during the patients’ exams or even at the end of the day.

You will be able to access everything with this app right on your smartphone or tablet. If you wanted to, you would also be able to look it up on the computer. This entire program works through an online portal. Another benefit to everything being online is if your computer were too crash, you would still be able to access all of your transcribed files and everything would still be saved in your portal.

Customer Service

They offer 24 hour professional customer service. They definitely pride themselves on their customer service skills. The company has a team of well trained people that will get you through any situation that may arise with the equipment. The customer service reps are also known for helping out with other issues that may not be their problem but goes along with their product also.

The customer service team may be very professional, but they will also treat you like part of their work family. This can make all the difference. When it comes down to it, customer service is what is going to either make or break a product. No matter how great a product may be, if the customer service is awful, it’s not worth it.

The Pros

  • 24 hour customer service
  • Voice recognition and Capture
  • Archiving and retention
  • Transcription Reporting
  • Audio File Management

The Cons

  • Only works with online apps (Cloud, SaaS, Web)

Visit eCareNotes

3. ZyDoc Transcription (TrackDoc Connect)

Overview

This service is meant for both large and small companies. The service is great! They will come out and do software training for all your employees. The training comes in different forms too. They will do Webinars, live online training, and documents (manuals etc.).

They offer a free trial of the software. That way, if  you don’t end up liking the programs, you aren’t stuck in a long contract.

All documents that are completed and signed are automatically available. This means, anyone who is given permission to access files within the practice will be able to do so. They will also be able to print and send any documents that are in the software.

TrackDoc Connect allows the doctor to quickly sign off on any transcription simply by logging into the system. This can be done through any internet browser and/or any phone as long as there is internet service.

The transcribers of ZyDoc are trained in the different terminology and specialties of practices; therefore they will be able to fill in the blanks as needed when being transcribed. This makes it a lot more hassle free. Everyone needs a little more hassle free! Especially when it comes to busy, long work days.

They provide service to many different types of companies. Services are provided to pharmacies, independent physicians, hospitals, analytic companies and more. If you question anything, they have 24 hour support and are very quick to respond. To this company, you are not just another sale, you are family and friends.

Computer Software Compatibility

ZyDoc Transcription works with quite a few operating systems. The platforms that it is compatible with are Windows, mobile iOS, and Cloud. You would be able to easily use it on your iPad and still continue to stay with a small portable device. It will NOT work with Mac or mobile Android platforms. This could be a setback for you if you don’t have the operating systems that it needs.

This program works with Cloud which will allow you to access it wherever you have internet service. By being able to access these documents, you won’t have to worry about sharing devices throughout the practice. It makes it hard when you only have a few devices to use.

Customer Service

This company has five star customer service. They are open for call 24 hours a day 7 days a week! The customer service team is dedicated to helping out their clients. They also have online help if you are unable to call at the moment.

The Pros

  • 24 hour customer service
  • Customer help online
  • Works with Windows, iOS, and Cloud

The Cons

  • Does not work with Mac operating systems or Android.

Visit eCareNotes

Our Final Review for the Best Medical Transcription Software

To sum it all up. This type of program can astronomically change how much time you save. There are so many features that allows you to get your work done in such a great time that you will no longer have to stay late nights at the office. It types out reports that are voice recorded so you don’t have to.

The number one medical transcription software is SmartMD. This program has it all. There is voice recognition which will help when distinguishing between two or more people. It also has audio file management. We chose this one in particular because of all the different features and because you don’t have to pay for all the services. They will only charge you for the services that you actually utilize.

You are able to use a Smartphone or tablet for this system but it is also available on your laptop and computer. With this versatility, it makes this program the best product for medical transcription.

They all have some really great features. These companies all have 24 hour customer support which is great for anytime that you need help. It makes it easy when you have a clinic or pharmacy that is open for 24 hours. That way if you ever need any help, they will always be there!

These ZyDoc and eCareNotes are both meant for small to large companies. They service a variety of medical companies and are flexible in the size of companies that they service. This makes it really nice because you never have to worry about finding a new provider if you are wanting to expand your company.

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